Terms & Conditions
Last Updated: 25 August 2026
Welcome to Niqabella. These Terms & Conditions govern your use of the Niqabella website and your purchase of products through our online store.
By using this website or placing an order with Niqabella, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to any rights that you may have under applicable South African law.
- About Niqabella
Niqabella is an online modest-fashion retailer offering selected clothing, accessories and related products through its website.
Our products may include items from various brands and collections displayed on the website.
- Using Our Website
You agree to use the Niqabella website lawfully and responsibly.
You may not:
- Use the website for unlawful or fraudulent purposes;
- Attempt to gain unauthorised access to the website or its systems;
- Interfere with the operation or security of the website;
- Copy, reproduce or commercially exploit website content without permission; or
- Submit false, misleading or fraudulent information.
Niqabella reserves the right to restrict or terminate access to the website where reasonably necessary to protect the website, business or customers.
- Products & Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes and other product information displayed on the website are accurate.
However, colours displayed on electronic screens may differ slightly from the actual colour of a product due to screen settings, lighting and photography.
Product availability may change without notice.
Niqabella reserves the right to correct genuine errors in product descriptions, pricing or availability.
- Pricing
All prices displayed on the website are stated in South African Rand (ZAR), unless otherwise indicated.
Niqabella reserves the right to change prices, promotions and product availability at any time.
A price change will not affect an order that has already been accepted and paid for, except where applicable law permits otherwise.
If an obvious pricing or listing error occurs, Niqabella may contact the customer to clarify the order before fulfilment.
- Placing an Order
When you place an order through the website, you are making a request to purchase the selected products.
An order is subject to product availability, successful payment and any necessary verification.
Niqabella may contact you if additional information is reasonably required to process your order.
If an item becomes unavailable after an order has been placed, Niqabella will communicate with the customer regarding the available options and any applicable refund.
- Payment
Payments may be processed through third-party payment service providers available through the Niqabella website, including Payfast or other payment solutions integrated with our WooCommerce store.
Customers must provide accurate payment and billing information.
Niqabella does not intentionally store complete bank-card details such as full card numbers or CVV/security codes on its own website.
Payment transactions may be subject to the terms, conditions and security procedures of the relevant payment provider.
- Order Confirmation
After successfully placing an order, you may receive an order confirmation by email or through another communication method associated with your order.
An order confirmation does not necessarily mean that the order has been dispatched.
Niqabella may communicate further information regarding processing and delivery.
- Delivery
Niqabella will arrange delivery using the applicable delivery or courier service.
Delivery times provided on the website or communicated to customers are estimates unless expressly stated otherwise.
Delays may occur due to circumstances outside Niqabella’s reasonable control, including courier delays, severe weather, public holidays, strikes, incorrect delivery information or other unforeseen circumstances.
Customers are responsible for providing accurate delivery information when placing an order.
For further information, please refer to our Shipping & Delivery Policy.
- Returns, Exchanges & Refunds
Returns, exchanges and refunds are governed by Niqabella’s Refund, Returns & Exchange Policy.
Customers should read that policy before placing an order.
Nothing in the Returns & Exchange Policy or these Terms & Conditions is intended to remove or restrict any statutory consumer rights available under applicable South African law.
- Sale & Promotional Items
Sale and promotional products may be subject to specific terms displayed at the time of purchase.
Sale and promotional items are not eligible for change-of-mind returns or exchanges, subject to applicable statutory consumer rights.
Where a product is defective, incorrectly supplied or otherwise subject to a statutory remedy, applicable consumer law will apply.
- Change of Mind
Niqabella does not generally provide a voluntary change-of-mind refund or exchange where a customer simply decides that they no longer want a product, ordered an incorrect size, prefers another product or changes their mind.
This does not affect any statutory right that a customer may have under applicable South African consumer law.
- Customer Accounts
Where the website allows customers to create accounts, customers are responsible for keeping their login information confidential.
Customers should notify Niqabella if they suspect that their account has been accessed without authorisation.
Customers are responsible for ensuring that information supplied to Niqabella is accurate and up to date.
- Promotions & Discounts
Promotional offers, discount codes and sales may be subject to specific conditions communicated with the relevant promotion.
Unless expressly stated otherwise, promotional offers cannot be combined with other discounts or promotions.
Niqabella reserves the right to correct genuine errors in promotional pricing or information.
- Intellectual Property
All website content belonging to Niqabella, including logos, branding, photographs, graphics, text, designs, layouts and other original material, is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, publish or commercially exploit Niqabella’s original website content without prior written permission.
Third-party brand names, logos and intellectual property remain the property of their respective owners.
- Website Availability
Niqabella aims to keep the website available and functioning properly but cannot guarantee uninterrupted or error-free access at all times.
Website functionality may occasionally be affected by maintenance, technical problems, hosting issues, internet disruptions or circumstances outside our reasonable control.
- Third-Party Services
The Niqabella website may use third-party services, including payment providers, courier services, WooCommerce and other technology providers.
Third-party services may have their own terms and privacy policies.
Niqabella is not responsible for the independent policies or practices of third-party service providers.
- Personal Information
Niqabella processes personal information in accordance with applicable privacy legislation.
For information about how personal information is collected, used and protected, please read our Privacy Policy.
- Limitation of Liability
Niqabella will take reasonable steps to provide accurate product information and reliable services.
To the extent permitted by applicable law, Niqabella will not be responsible for losses caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by South African law.
- Fraud & Unauthorised Transactions
Niqabella reserves the right to investigate transactions that appear fraudulent, suspicious or unauthorised.
Where reasonably necessary, an order may be delayed, cancelled or referred to the relevant payment provider or authorities for investigation, subject to applicable law.
- Changes to These Terms
Niqabella may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable legal requirements.
The latest version will be published on this page with the updated date.
- South African Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Nothing in these Terms & Conditions is intended to remove, restrict or waive any rights that a consumer may have under applicable South African consumer-protection or other legislation.
- Contact Niqabella
If you have any questions regarding these Terms & Conditions, an order or any of our policies, please contact Niqabella using the contact details provided on our website.
Please include your order number where applicable so that we can assist you efficiently.
- Agreement
By using the Niqabella website and placing an order, you acknowledge that you have had an opportunity to read these Terms & Conditions and the policies referenced on the website.
These Terms & Conditions should be read together with the Niqabella Privacy Policy, Shipping & Delivery Policy and Refund, Returns & Exchange Policy.