Privacy Policy

Privacy Policy

Last Updated: 25 August 2026

Niqabella respects your privacy and is committed to protecting your personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.

This Privacy Policy explains how Niqabella collects, uses, stores and protects personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

  1. Information We Collect

Depending on how you use our website, we may collect information such as:

  • Your name and surname;
  • Contact number;
  • Email address;
  • Billing and delivery address;
  • Account and login information;
  • Order and purchase information;
  • Payment-related information necessary to process your transaction;
  • Communications you send to us;
  • Information you provide when subscribing to our newsletter;
  • Website usage and technical information, such as IP address, browser type and device information.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

  1. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders;
  • Arrange delivery of your purchases;
  • Process payments;
  • Create and manage customer accounts;
  • Communicate with you regarding your orders;
  • Respond to enquiries and customer-service requests;
  • Provide information about products and services;
  • Send newsletters or promotional communications where permitted and where applicable consent has been obtained;
  • Improve our website, products and customer experience;
  • Prevent fraud, abuse and unauthorised transactions;
  • Comply with legal and regulatory obligations; and
  • Protect the rights, property and security of Niqabella, our customers and our service providers.
  1. Payment Information

Payments made through our website may be processed by third-party payment service providers, including payment providers integrated with our WooCommerce store.

Niqabella does not intentionally store complete bank-card information such as full card numbers or CVV/security codes on its own website.

Payment information may be processed by the relevant payment provider in accordance with that provider’s own privacy and security policies.

  1. Sharing Personal Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers where this is necessary to operate our business, including:

  • Payment service providers;
  • Courier and delivery providers;
  • Website hosting and technical service providers;
  • WooCommerce and other technology providers used to operate our online store;
  • Email and communication service providers; and
  • Professional advisers or authorities where disclosure is required or permitted by law.

Where third parties process information on our behalf, Niqabella will take reasonable steps to ensure that appropriate safeguards are in place.

  1. Delivery Information

When you place an order, we may provide the necessary delivery information to our courier or delivery service provider so that your order can be delivered.

Only information reasonably necessary for delivery will be shared for this purpose.

  1. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, maintain shopping-cart functionality, understand website usage and improve the customer experience.

Cookies may also be used by certain third-party services integrated into our website.

You can adjust your browser settings to restrict or disable cookies. However, disabling certain cookies may affect some website functionality, including shopping-cart or account features.

  1. Website Security

Niqabella takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, destruction or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure.

Customers are also responsible for keeping their account passwords and login information confidential.

  1. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer services, resolving disputes, maintaining business records and complying with legal or regulatory obligations.

Different types of information may be retained for different periods depending on the applicable legal and business requirements.

  1. Direct Marketing

Where applicable, Niqabella may send customers information about products, promotions, new collections and other marketing communications.

Customers may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting Niqabella.

  1. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Ask whether Niqabella holds personal information about you;
  • Request access to personal information held about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information where legally applicable;
  • Object to certain processing of your personal information where legally permitted;
  • Withdraw consent where processing is based on consent; and
  • Lodge a complaint concerning the processing of your personal information.

Requests may be subject to reasonable verification requirements to protect customer information from unauthorised access.

  1. Accuracy of Information

Customers are responsible for providing accurate and up-to-date information when creating an account, placing an order or communicating with Niqabella.

If your information changes, please contact us so that we can update our records where appropriate.

  1. Children’s Information

Niqabella does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can investigate and take appropriate action.

  1. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social-media platforms or other external services.

Niqabella is not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policies of third-party services before providing personal information to them.

  1. Changes to This Privacy Policy

Niqabella may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

  1. Contact Niqabella

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact Niqabella using the contact details provided on our website.

Niqabella will take reasonable steps to respond to privacy-related enquiries and requests in accordance with applicable law.

  1. Protection of Personal Information

Niqabella is committed to processing personal information responsibly and in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Nothing in this Privacy Policy is intended to remove or restrict any rights granted to customers by applicable law.